We are a growing homecare agency committed to delivering compassionate, high-quality care to our clients and their families. As we scale, we're looking for an Operations Manager to serve on our leadership team, drive the operations of the agency, lead our caregivers, and help us grow.
About the role:
This is a leadership role reporting directly to the agency owner. You will be the operational backbone of the agency, the person who keeps caregivers supported, clients well-served, and the business running smoothly day to day.
What you'll own:
Scheduling & staffing
Own the daily and weekly caregiver schedule end-to-end. Manage shift coverage, handle real-time call-outs, and ensure every client has consistent, reliable care.
Recruiting & caregiver onboarding
Partner with our recruiter on the hiring pipeline and conduct final-round interviews. Lead onboarding from offer to first shift, including background checks, orientation, credentialing, and compliance documentation.
Caregiver supervision & HR compliance
Serve as the primary leader for our caregiver team. Address day-to-day concerns, coach performance, support retention, and maintain caregiver files and compliance with all state regulatory requirements.
Client services & communication
Manage routine client and family communication, including scheduling updates, non-urgent concerns, and relationship maintenance. Escalate major issues to the agency owner. Conduct initial intake calls with prospective clients and gather information to set up owner assessments.
Business development support
Support outreach and relationship-building with referral sources, hospital partners, and community contacts. Help drive growth by representing the agency professionally in the field.
Agency leadership
Step in as the decision-maker when the owner is unavailable. Help build systems, processes, and a culture that supports our team and our mission as we grow.
What we're looking for
- 3+ years of experience in homecare, home health, or a related healthcare services environment
- Proven ability to lead and motivate a caregiver workforce
- Strong knowledge of homecare scheduling, HR compliance, and state regulatory requirements
- Excellent communication and relationship-building skills with caregivers, clients, families, and referral partners
- A problem-solver who stays calm under pressure and takes ownership without being told twice
- A leader who takes pride in building something, not just managing it
Why join us
- A seat at the table with real authority and real impact from day one
- A mission-driven environment where the work genuinely matters
- Room to grow your role as the agency grows
- Competitive salary: $55,000–$70,000 based on experience
Are you looking for a rewarding career in the healthcare industry? Look no further than Qualicare Home Care, a leading provider of compassionate and personalized care services. As a Great Place to Work certified organization with an impressive 90% approval rating, we pride ourselves on creating a supportive and fulfilling work environment for our dedicated team members.
At Qualicare Home Care, we understand that our employees are the heart and soul of our organization. That's why we strive to cultivate a culture of respect, collaboration, and growth, where your skills and contributions are valued and recognized. We believe that by investing in our employees' well-being and professional development, we can provide the highest quality care to our clients.
As a member of our team, you'll have the opportunity to make a meaningful difference in the lives of individuals and families in need. Whether it's assisting with daily activities, providing companionship, or delivering specialized healthcare services, your role as a caregiver will be vital in improving the quality of life for those we serve.
If you're passionate about providing exceptional care and want to be part of a trusted organization that prioritizes employee satisfaction, Qualicare Home Care is the perfect place for you. Join our team and experience the fulfillment that comes from making a positive impact every day. Apply now and embark on a rewarding career with us.
